Where does the seasoned carte ship to?
We currently ship to the 48 lower states in the USA only.
How much does shipping cost?
Our standard shipping and handling rate is $50 and orders under $100, $25 for orders $100-$149 and over $150 ship free! To qualify for free shipping, your order total after any applied discount must be more than $150.
Can I specify what day of the week my box is delivered?
At this time, we cannot guarantee delivery on a specific day of the week.
What is your weekly shipping schedule?
We ship orders on Monday and Wednesdays.
All orders that ship on Mondays must be placed by Sunday at 11:59pm EST.
All orders that ship on Wednesdays must be placed by Tuesday at 11:59pm EST.
Some holiday shipping days may vary.
Can I ship to P.O box or multiple addresses?
We cannot ship to P.O. Box and we can only have one shipping address per order. However, you may place multiple orders.
Do I have to be present in order to receive my delivery?
We ship our meat and seafood in insulated boxes with plenty of dry ice or ice gel pack to keep frozen. However, while you do not need to be present to accept your order, we do suggest being aware of when your delivery arrives so you are able to ensure your products receive proper refrigeration or freezing in a timely fashion.
How long can my box sit outside?
While temperatures vary throughout the year, we suggest retrieving your delivery within 4-6 hours of delivery. This will ensure your purchases remain frozen, or in extreme weather conditions at least refrigerator cold (below 40°F) in which case your product remains safe.
My box was packed with ice gel packs, what should I do with them?
Please use gloves or a towel to remove dry ice by avoiding touching with your bare hands. Please make sure the dry ice packs are completely evaporated before disposal. Keep out of reach of pets and children. Ice gel packs are reusable. Store them in your freezer and use them to keep food cold on road trips, picnics. The product contains no substances which are considered to be hazardous to health. Throw them away anytime they are punctured or leaking.
Can I return my order?
Because our products are perishable, it is our policy that products should never be returned to us except where specifically requested by The Seasoned Carte. If you are not satisfied with our products, please contact us via our Contact page with your order number, name, item, and detail. We may offer you a full or partial credit or refund of the purchase price for that item.