We currently ship to the 48 lower states in the USA only.
Our standard shipping and handling rate is $50 for orders under $100. Orders between $100 - $149 ship for $25 and orders over $150 ship free! To qualify for free shipping, your order total after any applied discount must be more than $150.
At this time, we cannot guarantee delivery on a specific day of the week.
We ship orders on Monday and Wednesday.
All orders that ship on Mondays must be placed by Sunday at 8pm EST.
All orders that ship on Wednesdays must be placed by Tuesday at 8pm EST.
Some holiday shipping days may vary.
We cannot ship to P.O. Box and we can only have one shipping address per order. However, you may place multiple orders.
We ship our meat and seafood in insulated boxes with plenty of dry ice or ice-gel pack to keep frozen. However, while you do not need to be present to accept your order, we do suggest being aware of when your delivery arrives so you are able to ensure your products receive proper refrigeration or freezing in a timely fashion.
While temperatures vary throughout the year, we suggest retrieving your delivery within 4-6 hours of delivery. This will ensure your purchases remain frozen, or in extreme weather conditions at least refrigerator cold (below 40°F) in which case your product remains safe.
Please use gloves or a towel to remove dry ice by avoiding touching with your bare hands. Please make sure it is completely evaporated before disposal. Keep out of reach of pets and children. Ice gel packs are reusable. Store them in your freezer and use them to keep food cold on road trips, picnics. The product contains no substances which are considered to be hazardous to health. Throw them away anytime they are punctured or leaking.
Because our products are perishable, it is our policy that products should never be returned to us except where specifically requested by The Seasoned Carte. If you are not satisfied with our products, please contact us via our Contact page with your order number, name, item, and detail. We may offer you a full or partial credit or refund of the purchase price for that item.
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