PLACING ORDERS
ACCOUNT
Q: SHOULD I CREATE AN ACCOUNT OR CHECKOUT AS A GUEST?
A: We always recommend that you create an account. Creating an account allows you to save your basic contact information, payment card information, create and manage your address book for visibility to your entire order history in My Account section of the website. Checking out as a guest means you will be unable to view your entire order history in one place. The information you provide is subject to our Privacy Policy.
Q: HOW DO I RESET MY PASSWORD?
A: If you forgot your password or wish to change for security reasons, you can reset your password by clicking Forgot Password. Check your inbox for a password reset email.
ORDER AND PAYMENT
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: You can pay using a Visa, MasterCard and American Express card issued by an U.S. financial institution.
Q: DO YOU CHARGE DOMESTIC SALES TAX?
A: Sales tax is applicable in certain states based on state and local tax rules.
Q: HOW WILL I KNOW IF MY ORDER IS CONFIRMED?
A: You will receive an order confirmation via email or SMS depending on the contact information you provide.
Q: HOW CAN I TRACK THE STATUS OF MY ORDER?
A: Once your order has shipped and is in transit, you'll receive another email or SMS from us with a tracking number and information on the status of your delivery.
Q: WHEN WILL MY CREDIT CARD BE CHARGED?
A: Credit card payments are processed when your order is placed.
CANCELLATION AND REFUND
Q: CAN I MODIFY OR CANCEL AN ORDER?
A: You can modify or cancel an order while the status is "On Order".
Once we processed your order and the status is changed to “Processed” or “Shipped”, your order is can no longer be modified and cannot be cancelled. Please check updated information available in the Order History section of My Account page.
Q: CAN I RETURN MY ORDER?
A: Because our products are perishable, it is our policy that products should never be returned to us except where specifically requested by The Seasoned Carte team. Please note The Seasoned Carte does not accept unauthorized returns.
Q: HOW DO I REPORT AN ISSUE WITH MY ORDER?
A: Please contact us via our Contact page, we will happily to assist!